Lessons

How to Manage Conflict

Michael Chanover

VP Design, Khan Academy

A Google doc worksheet compiling the activities we did during the workshop with Michael Chanover.

Worksheet

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This week's tasks

Week 5 Assignment: What is your Triangle of trust?

Deadline: April 17

Reminder

Watch the Recording: w/ Kelly Griggs

Stakeholder Analysis

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SBI-C Feedback Framework

SBI is a popular framework for giving feedback that we practice during the workshop.

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Worksheet Designing Effective Cross-Functional Collaboration

A Google doc worksheet compiling the activities we did during the workshop.

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Worksheet Developing a Business Mindset

A Google doc worksheet compiling the activities we did during the workshop.

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Worksheet Self Reflection

A Google doc worksheet compiling the activities we did during the workshop.

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Download Worksheet - How to Provide Constructive Feedback

A Google doc worksheet compiling the activities we did during the workshop.

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COINS Feedback Model by IDEO

COINS method reduces possible negative consequences, and after users become used to the model, it can be extremely effective in discussing things which usually get avoided until it’s far too late.

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Building Trusting Relationships (W)

A Google doc worksheet compiling the activities we did during the workshop.

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How to Build a User Manual

Michael Chanover's guide to creating a user manual. How can people collaborate with you to provide transparency into your work style – preferences, values, beliefs.

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How to Manage Conflict

A Google doc worksheet compiling the activities we did during the workshop with Michael Chanover.

Copied!

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How to Manage Conflict

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Week 5 Assignment: What is your Triangle of trust?

Watch the Recording: w/ Kelly Griggs