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Methods for Managing Conflict

Fonz Morris
Lead Product Designer, NETFLIX

Transcript
Lecture

Conflict is inevitable. Teams, organizations, communities are made up of diverse people with differing opinions and backgrounds. But conflict is not necessarily a bad thing. 

Conflict can be revealing. Highlights the intersection of ideas, provides an opportunity to finding better alternatives and sharpens our thinking. 

We are most effective when you manage conflict in the positive spirit of collaboration mutual gain and solution orientation. And that’s why we gather here to discuss. 

This workshop will help you to understand and apply frameworks for how to deal with conflict, become more comfortable with conflict, understand the possible benefits of conflict for yourself and for your team.


Objective for Week 3

  • To understand our perception of conflict 
  • To consider a different perspective on dealing with conflict 
  • To learn techniques to better handle conflict