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Program
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Collaborate and Influence Decisions More Effectively
MODULE
3
How to Provide Constructive Feedback
COINS Feedback Model by IDEO
Download Worksheet - How to Provide Constructive Feedback
SBI-C Feedback Framework
Write a Postcard to Yourself
How to provide constructive feedback
Exercise: Practice Giving Feedback
Exercise: Practice Receiving Feedback
Scenario 1 - Giving Feedback when neither side is hearing one another
Scenario 2 - Giving feedback to someone who keeps interrupting in meetings
Scenario 3 - Giving feedback to someone who was not prepared in a meeting
Scenario 4 - Giving feedback to someone who is defensive

Transcript
Role-Playing Example

Scenario 4 - Giving feedback to someone who is defensive

Leslie Yang
Sr. Design Manager, Lyft

Leslie Yang & Mark Anderson Role Play Scenario 4

During a meeting, you observe a team member speaking in a dismissive and defensive manner to someone about their decisions. How might you give them feedback on and how other team members and stakeholders experience their leadership?


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