Role-Playing Example

Scenario 1 - Giving Feedback when neither side is hearing one another

Leslie Yang
Sr. Design Manager, Lyft

You observe two coworkers arguing to a point where neither side is hearing one another. One of the coworkers is agitated and continues to belabor their point despite the other wanting to end the conversation. The argument ends and both go their separate ways with the issue unresolved. How might you provide feedback to the one person who belabored the argument? 

Example: You could provide feedback by saying something like "I noticed that the conversation between you and your colleague was getting heated. I understand that you feel strongly about this issue, but it's important to be mindful of the other person's feelings and listen to their perspective. It's OK to disagree, but you should try to remain respectful and open to the conversation."