MODULE

Develop Your Communication Skills

How to Prepare for Difficult Conversations (required)

Effective Communication to Establish Trust, Relationships, Culture

How to know if you are a skilled communicator (required)

Communicate to Influence

Communicate to Request

Communicate to Manage

Communicate to Navigate a Breakdown

Communication - Live Coaching

Lecture

Communicate to Navigate a Breakdown

Courtney Kaplan

Leadership Coach, Iconic Leadership

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This week's tasks

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Stakeholder Analysis

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SBI-C Feedback Framework

SBI is a popular framework for giving feedback that we practice during the workshop.

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Worksheet Designing Effective Cross-Functional Collaboration

A Google doc worksheet compiling the activities we did during the workshop.

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Worksheet Developing a Business Mindset

A Google doc worksheet compiling the activities we did during the workshop.

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Worksheet Self Reflection

A Google doc worksheet compiling the activities we did during the workshop.

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Download Worksheet - How to Provide Constructive Feedback

A Google doc worksheet compiling the activities we did during the workshop.

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COINS Feedback Model by IDEO

COINS method reduces possible negative consequences, and after users become used to the model, it can be extremely effective in discussing things which usually get avoided until it’s far too late.

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Building Trusting Relationships (W)

A Google doc worksheet compiling the activities we did during the workshop.

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How to Build a User Manual

Michael Chanover's guide to creating a user manual. How can people collaborate with you to provide transparency into your work style – preferences, values, beliefs.

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How to Manage Conflict

A Google doc worksheet compiling the activities we did during the workshop with Michael Chanover.

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Communicate to Navigate a Breakdown

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