As the Product Design Director at Zendesk in San Francisco, Jian Wei leads and manages a team to deliver exceptional customer relationship platforms for small and large enterprises, focusing on enhancing the core support agent experience, seamless data integration, and efficient workflows.
Jian Wei has a wealth of experience in enterprise design, customer support innovation, and localizing design for a global audience. He is passionate about building strong design culture and mentoring senior designers, helping them to hone their craft and advance towards design management roles.
In addition, Jian Wei lends his expertise as a Design Advisor at Aevice Health, a medical tech startup dedicated to improving patient and healthcare provider connections in the chronic respiratory disease space.
