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Meet the Speaker

Courtney Kaplan

Design Ops Leader

After joining Facebook in 2013, Courtney founded the Design Program Management discipline to help build a rapidly growing business design team. Today, she is coaching leaders to become more effective and powerful communicators in order to build stronger teams.


Prior to that she was the Director of Design Program Management supporting a team in the Ads and Business Platform at Facebook that has grown tenfold in 5 years. The DPM discipline has grown rapidly throughout Facebook Design with a focus on managing programs in onboarding, industry education, customer understanding, driving specific product teams in planning, execution as well as driving design standards and developing design tools.

She is passionate about building strong design organizations that leverage talent in all Design disciplines; while creating robust professional paths for a team of talented DPMs devoted to bringing (some) order to chaos.

Before Facebook, Courtney was a principal at Hot Studio in San Francisco leading the Program Planning team before heading up Client Development.



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BOOK RECOmMendations

Read the books that impacted their career

Management
The Power of Full Engagement

Managing energy, not time, is the key to high performance and personal renewal by Tony Schwartz. This one sounds hokey but I’ve read it a few times and its especially good for people who are further in their careers wondering how they can continue to maintain the pace and expectations in their roles. The Bay Area is a pretty fast moving place with intense competition and expectations – so, how do you manage?

Courtney Kaplan
Design Ops Leader
Management
Org Design for Design Orgs

This book lays out the specifics of how to build out a team in a way that I’ve found to be true in my own experience.

Courtney Kaplan
Design Ops Leader