Communicating Effectively to Influence Change

Program Duration
3 weeks
Two Workshops
Feb 4  and Feb 18
10:00 - 12:00pm PDT
Online Program
Time Commitment
2-3 hours / week
$299 /program
Applications deadline: Jan 25th, 2020

Why this program?

We can easily get frustrated when our communication isn't producing the results we want. As a manager, learning to communicate more effectively with your team requires up-leveling your skills.

We're creating a safe space for you to work on your skills, reflect on the key components of developing effective communication skills to influence change within your organization and beyond. We'll discuss ways to improve your skills to get commitments and drive the outcomes you want.

Audience: Sr. Product Designers, Design Managers,
Design Directors, Sr. UX Researchers, UX Research Managers, Design Program Managers
Discuss Challenges
Analyze examples of common communication problems that arise in cross-functional teams and how to deliver clear problem-focused communication.
Assess Your Skills
Access a workbook, a self - assessment tool to understand where are things working? Where are you seeing breakdowns?
Create an Action Plan
Discuss strategies and techniques on how to lead effective communication based on trust and relationships.

Meet Your Program Coach

Courtney Kaplan

Leadership Coach
Former Director of Design Program Management at Facebook

Courtney coaches leaders to build effective teams that generate results. She also works with individuals to create meaningful lives based on their values.

Prior, Courtney was an early leader in Design Operations at Facebook. As a former designer, Courtney founded the Design Program Management discipline at Facebook in 2013 to help operationalize the rapidly growing product design teams at Facebook. Her team pioneered how Design Operations could benefit technology companies.

Supporting a product org that grew tenfold during her time at Facebook, she learned to move quickly, drive impact and collaborate in a company that serves billions.

With over 20 years of people-centered problem solving, Courtney is passionate about designing and building effective teams.

RETHINK programs gave me great insight into the next steps of my career, as well as many resources to help carry me through the next few months. I feel like I left the program with exactly what I needed - a plan to upgrade my career over the next few years.

Carly Johnson
Sr. Product Designer, Apple

What you'll receive

  • Access to 2 virtual workshops with interactive activities led by Courtney Kaplan.
  • A digital workbook to work on activities and help get clarity on your challenges.
  • Support to create a clear action plan for how to communicate with intention.
  • 10% OFF future coaching packages with Courtney Kaplan after the program ends.
  • 30 days FREE access to our private, Members - Only community to ask questions and get support from other leaders.

What we'll cover

  • Define attributes - Explore the attributes that contribute to becoming an effective communicator.
  • Self-assessment - What is your communication style? What is working? What needs improvement?
  • Personal Growth - Create a holistic view of your skills. Identify your blind spots and opportunities to communicate more effectively.
  • Collaborating to achieve impact -  What are the strategies you can can use to gain insight into how to achieve cooperation with stakeholders.
  • Reflect - Examine different communication approaches and techniques that influence change.

Create change in your organization and adapt your communication style  through your language, actions and embodiment of leadership.