How do you lead through change and ambiguity?

Design Leadership

How do you lead through change and ambiguity?

How do you keep your team motivated & engaged? How do you maintain your confidence?

Julie Stanescu
Founder, RETHINK

Illustration by Jay Master

Much of leadership is managing change. Change means letting go of comfortable habits and familiar routines and embracing risks. That creates fear, uncertainty, and doubt. 

The massive layoffs have been so intense and so disorienting for many. Anxiety and insecurity increase while lowering productivity and morale. While all this is extremely tough to process, going through uncertain times truly brings perspective. The ability the throw yourself into the unknown and figure out undefined work is what puts you on a growth path as a leader.

Uncertainty is the place where we learn.

Whether you've been laid off, or remained at a company that is going through significant reorg, I acknowledge things are not easy for you.

So how do we cope with this?

There’s no easy answer. Let’s talk about what I’ve found to work, and what I recommend right now to help cope with ambiguity.


Choose your priorities

Under uncertainty, you have to put the keel in the water yourself. You need to ruthlessly prioritize the initiatives that will have the highest impact. Get better organized and disciplined. What is mission-critical to focus on? What opportunities will you focus on? What experiments can you do to make progress? 

Teresa Torres' opportunity solution tree framework is a great way to think through and help you visualize the best path to your desired outcome.

A depiction of an opportunity solution tree.



Create a climate of adaptability

Have open and candid conversations with your team and learn how they react to the change. Assess your team's general attitude towards adaptability. Do they see it as an asset or a risk not worth taking? Make yourself available to hear your team's feedback. Let people know that the company is going through a significant organizational change and while some things are beyond your control, you are there to support them. 



Set intentional goals 

Make a plan for how you’ll achieve your priorities. If helpful break your goals into categories like learning, performance, and personal goals. What knowledge or skills do you need to move forward? How can you best absorb and acquire that information and those abilities? What progress do you hope to make within the next 3 - 6 months? Think about balancing both short and long-term goals. Who are the key people you need and want to build relationships with? How can you establish and foster those relationships?

Deb Liu's 30-60-90 days framework is a great framework to adapt to your needs, define priorities, timeframe, and commitments when navigating change. 

A change can be seen as scary, uncertain, or risky. Or it can be seen as an opportunity for learning, and growth. Explore this uncertain, groundless path with curiosity and an open mindset for how things actually are, and what is the opportunity, rather than having to know all the answers. 

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Illustration by Jay Master

Much of leadership is managing change. Change means letting go of comfortable habits and familiar routines and embracing risks. That creates fear, uncertainty, and doubt. 

The massive layoffs have been so intense and so disorienting for many. Anxiety and insecurity increase while lowering productivity and morale. While all this is extremely tough to process, going through uncertain times truly brings perspective. The ability the throw yourself into the unknown and figure out undefined work is what puts you on a growth path as a leader.

Uncertainty is the place where we learn.

Whether you've been laid off, or remained at a company that is going through significant reorg, I acknowledge things are not easy for you.

So how do we cope with this?

There’s no easy answer. Let’s talk about what I’ve found to work, and what I recommend right now to help cope with ambiguity.


Choose your priorities

Under uncertainty, you have to put the keel in the water yourself. You need to ruthlessly prioritize the initiatives that will have the highest impact. Get better organized and disciplined. What is mission-critical to focus on? What opportunities will you focus on? What experiments can you do to make progress? 

Teresa Torres' opportunity solution tree framework is a great way to think through and help you visualize the best path to your desired outcome.

A depiction of an opportunity solution tree.



Create a climate of adaptability

Have open and candid conversations with your team and learn how they react to the change. Assess your team's general attitude towards adaptability. Do they see it as an asset or a risk not worth taking? Make yourself available to hear your team's feedback. Let people know that the company is going through a significant organizational change and while some things are beyond your control, you are there to support them. 



Set intentional goals 

Make a plan for how you’ll achieve your priorities. If helpful break your goals into categories like learning, performance, and personal goals. What knowledge or skills do you need to move forward? How can you best absorb and acquire that information and those abilities? What progress do you hope to make within the next 3 - 6 months? Think about balancing both short and long-term goals. Who are the key people you need and want to build relationships with? How can you establish and foster those relationships?

Deb Liu's 30-60-90 days framework is a great framework to adapt to your needs, define priorities, timeframe, and commitments when navigating change. 

A change can be seen as scary, uncertain, or risky. Or it can be seen as an opportunity for learning, and growth. Explore this uncertain, groundless path with curiosity and an open mindset for how things actually are, and what is the opportunity, rather than having to know all the answers. 

GRATITUDE

People who support Leadership Circle

Deepest thanks to the following people who graciously offered feedback
and support while beta testing Leadership Circle.

Leslie Yang

Director, Product Design
OpenTable

Jeff Smith

Senior Design Manager
Coinbase

Julie Zhuo

Co-Founder
Sundial

Aniruddha Kadam

Product Design Manager
LinkedIn

Jen Kozenski-Devins

Head of Google
Accessibility UX

Jian Wei

Design Manager
‍Zendesk

Courtney Kaplan

Leadership Coach

Cammy Lin

Product Design Manager
Everlaw

Sun Dai

Senior Product Designer
Facebook

Liana Dumitru

Design Manager
Plaid

Mike Dick

Co-Founder
Gather