Posts in Design at Scale
Scaling Product Design with DesignOps

Investing in the infrastructure of a DesignOps team early on as you scale may allow you to create those conditions where designers can do their best work, make the communication system meetings as efficient and effective as possible and be really intentional about how you onboard and train people during different stages of growth.

Recently — during a Rethink event earlier this year — I sat down with four wonderful women leaders shaping the DesignOps practice:

  • Courtney Kaplan, Director of Design Program Management, Facebook;

  • Meredith Black — Frmr. Head of Design Operations, Pinterest;

  • Adrienne Allnutt — Director, UX Design & Research Ops; LinkedIn

  • Lauren Liao — Director, Strategy & Ops, Design & Research Lead, Twitter

We discussed the role of Design Ops discipline, their approach to operational design during different stages of growth, how to advocate for getting someone in the role, and ways to foster better collaboration and alignment as the organization scales. 

Designing Effective Collaboration at Scale

Facebook has over 2 billion users who are spending a reasonable amount of time on the app, and for a company of this stage, growth and time spent aren't the biggest problems anymore. When the company scales to this stage, how do you foster a collaborative environment focused on quality and long-term goals?

In this talk, Amanda Linden, Director of Design at Facebook shares examples and lessons learned on aligning teams around what the people problems are, measuring success and performance, as well as establishing a design bug resolution process where the design org works as one to implement pattern changes across the entire app.